ORDERS

Why am I unable to place an order?

This can have several causes. We recommend that you enter your address manually at checkout. If this still does not work, we recommend that you contact our customer service (chat or email). It is useful to send a screenshot of the entire checkout or the error message.

Will sold out items be back in stock?

We do our best to restock sold out items as quickly as possible. You can enter your telephone number by clicking on the telephone icon next to the desired size. You will then receive an automated WhatsApp message when the item is back in stock in the desired size.

Can I still change the delivery address after placing my order?

After you have fully completed your order, it will be prepared for shipment as quickly as possible. Since your order is already too far along in the shipping process, it is unfortunately no longer possible to change the delivery address. If your order is delivered to the address you specified, you will have to collect your order yourself. If it is not possible to deliver your order to the specified address, you will receive a message from the courier with further delivery instructions.

Which payment options can I use?

In the Netherlands you can choose the following payment options:

Klarna pay afterwards
iDeal or bancontact
Credit card (Visa, Mastercard & Maestro)
Paypal
Apple Pay
Google Pay

In Belgium you can use the following payment options:

Klarna pay afterwards
Bancontact
Credit Card (Visa & Mastercard)
PayPal
Apple Pay

Delivery

How can I track my order?

As soon as your package has been shipped, you will receive an email from us with a Track & Trace. Here you can view the status of the shipment.

I am missing an item or have received the wrong item, what now?

Unfortunately, it may happen that something went wrong while processing your order. In that case, we ask you to contact our customer service directly. They will process your message as quickly as possible and come up with a suitable solution together with you!

RETURNS

How long does return processing and refund take?

Once our distribution center has received your return, you will receive a refund within 14 days.

Do you need more help? Please contact our customer service in chat or email.

What are the return conditions?

To be eligible for a return, the item must be unused and in the same condition as you received it with the hang tag attached to the item (free of odors, makeup marks, damage, stains, unworn, unwashed and unused ). It must also be in the original packaging.

You have 14 days to return your products to us in perfect condition and unused, provided you did not purchase them from the sale. Sale items cannot be exchanged or returned.

NB! If an item does not meet our return conditions, you unfortunately cannot return it. Our returns processing uses various tests to determine whether a returned item meets the conditions. If your return does not meet the conditions, we cannot process it and we will not issue a refund.

How do I return (part of) my order?

The return costs are at your expense.

After payment you can download and print your return label. Pack the item you want to return and add the packing slip to the package containing the order number, product code of the item and the reason for your return. Stick the label on your package and hand it to the courier.

When you hand over the package, you will receive a shipping receipt from the counter employee or delivery person with a Track & Trace code. Please keep the shipping receipt until your return has been fully processed and refunded. Without a valid proof of shipment with Track & Trace code, we cannot start an investigation into missing packages and therefore we cannot refund anything.

Is your question not listed? Please contact us via chat!