SHIPPING & RETURN

By completing a purchase on MATTI.AMSTERDAM, you agree to be subject to all Terms of Service, including this Shipping Policy.

Shipping Rates

Our shipping rates are as follows. Please note, all time frames provided are set by our Shipping Provider(s) and MATTI.AMSTERDAM is not responsible for shipping times exceeding these estimates.

All Shipping Rates shown are displayed in Euro .

The Netherlands
PostNL 1-2 Business days
DHL 1-2 Business days
Rest of Europe
PostNL 2-5 Business days
DHL 2-5 Business days
CANADA & USA
PostNL 7-10 Business days
DHL 7-10 Business days

Shipping Policy

MATTI.AMSTERDAM dispatches all parcels via PostNL. All deliveries destined outside of the Netherlands will be handled by your countries local carrier after passing through its respective Customs. All orders include tracking.

We do our very best to ship your item(s) in a timely manner, please allow 1-5 business days for your order to be shipped. Once picked up by the carrier, you will be emailed a tracking number.

If, prior to dispatch of your order, you have changed your address or otherwise require a package to be shipped to a different address than the one included with your order, please contact us immediately. MATTI.AMSTERDAM may request additional information/identity verification to make changes to your order.

Undeliverable

Some orders may require signature upon delivery. Any orders neglected or refused will be the sole responsibility of the customer.

Upon the receipt of a returned package, MATTI.AMSTERDAM will contact the original purchaser for arrangement of re-shipping (at an additional cost) or may provide the option to issue a Store Credit or Gift Card for the original purchase amount, less the cost of return shipping, any duties/fees, and a possible restocking charge.

If the returned order contains any items that are: sale/discounted/promotional/final sale, damaged in transit, or have been deemed unsellable due to delay in time between order and return, and the customer has not authorized the payment of re-shipping charges, MATTI.AMSTERDAM reserves the right to consider these orders abandoned without providing any form of repayment.

Damaged or Lost Items

MATTI.AMSTERDAM is not liable for any losses or direct/indirect damage incurred to any orders after leaving our possession. Any issues resulting in transit are to be taken up by you (the purchaser) with the shipping carrier directly.

Taxes and Duties

For all orders within The Netherlands, taxes are calculated and applied based on the Province of destination.

For EU and International orders, taxes are not applied to your purchase. However, duties and/or taxes may be applied upon or before delivery by the importing country. By placing an order on MATTI.AMSTERDAM, you accept full responsibility of any additional charges.