Terms and Conditions

Article 1: Applicability
Article 2: Contact details Matti.
Article 3: Agreement, price & payment
Article 4: Delivery
Article 5: Faithful reproduction & longevity
Article 6: Cooling-off period and right of withdrawal
Article 7: Privacy
Article 8: Complaints procedure
Article 9: Applicable Straight and Competent Straighter
Article 10: Changes to the General Terms and Conditions
Article 11: Gift voucher
Article 12: Other information

Article 1: Applicability

These are the general terms and conditions ("General Terms and Conditions") of MATT.AMSTERDAM ("MATTI."). These General Terms and Conditions apply to all orders placed via the MATTI website.
By placing an order, you expressly agree to the applicability of these General Terms and Conditions to the order you have placed and you declare that you have taken note of its contents.

Article 2: Contact details MATTI.

Registered office: Siciliestraat 77, 1339 WD Almere the Netherlands
Delivery address for returns: De Veste 17 40, 8231 JN Lelystad, Netherlands
Phone number: +31625560458
Email address: info@matti.amsterdam
Chamber of Commerce number: 87661942
VAT number: NL004467403B43

Article 3: Agreement, price & payment

The agreement is concluded when you place an order via the website and MATTI. has sent you a confirmation of your order by e-mail.
MATTI. reserves the right not to accept your order if:
The information you entered is not correct or complete and if MATTI. doubts the accuracy of this information;
you have not met a previous payment obligation;
you have not accepted delivery of a previous order and/or you have not collected a previous order;
The delivery address you specified is in a country where MATTI. does not deliver.
MATTI. will inform you as soon as possible if it does not accept your order.
The price stated on the website at the time of payment is a total price of all products, including shipping costs and taxes applicable within the European Union.
To pay for your order, you can choose one of the payment options offered by MATTI.
Additional surcharges and/or taxes may apply for orders delivered outside the European Union. These surcharges and/or taxes are expressly not included in the total price mentioned in paragraph 2 of this article. Any additional costs based on these surcharges and/or taxes are at your expense and risk.
MATTI. cannot be held to an offer on its website if you can reasonably understand that the offer, or part thereof, contains an obvious mistake or typo, such as an unusually low price. We request that you contact MATTI. if you doubt the correctness of an offer.

Article 4: Delivery

MATTI. will endeavor to process and deliver your order as soon as possible, but in any case within 30 days of the date of purchase. on the MATTI website. Indicated delivery times are based on the time of concluding the agreement with MATTI. known circumstances and may be subject to changes due to external factors, such as the chosen payment method, the method of transport and internal availability. The delivery times are also subject to change if you make changes to your order.
You are obliged to do everything that can reasonably be expected of you to protect MATTI. to enable you to deliver your order on time. If you do not cooperate as described in this article 4 paragraph 2, MATTI. reserves the right not to deliver the products.
Your order will be delivered to the delivery address or collection point that you indicated on the MATTI website.
Ownership of the ordered products is transferred to you when MATTI. you have received payment for the products you ordered.
MATTI. will make every effort to deliver the products you ordered complete and in good condition. If the delivered products are incomplete or damaged, we request that you contact us as soon as possible.

Article 5: Faithful reproduction & longevity

MATTI. will make every effort to display the products on its website as faithfully as possible. If you believe that the product you ordered does not match the appearance on the website - at the time the product is ordered - you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can exercise your right of withdrawal.
The lifespan of the products that MATTI offers on its website depends on the material of the product and the way and intensity with which you use the product. To ensure that the products maintain their longest lifespan and highest quality, it is important to follow the instructions and washing instructions.

Article 6: Cooling-off period and right of withdrawal

If you wish to revoke the agreement, you can do so in any way. You are free to use this model form and return it to us. For your convenience, you can also log in to register your return. Return the item(s) as soon as possible, but within 14 days from the day after you exercised the right of withdrawal. You can send the product or products in question to the address for returning products mentioned in Article 2.
You are only liable for any reduction in value of the goods as a result of handling the goods other than what is necessary to determine the nature, characteristics and operation of the goods. This means that all items must be returned in the same condition as when received; the items must not be damaged, dirty, washed, altered or worn (except to try on the item) and any tags or tags must be intact.
If a product is eligible for a refund, MATTI. refund the amount paid for the product to the bank account number you used within fourteen (14) days of receipt of the product in question.
You will receive a refund equal to the total amount you paid for the goods. If you keep 1 or more items in your order, we will not refund shipping costs. Shipping costs will only be refunded if you have returned your entire order. If you have chosen a different shipping method (e.g. UPS Saver) than the standard shipping method, any additional costs for this different shipping method are not eligible for a refund. If your order qualified for free shipping and the total value of the remaining items falls below the €150 threshold, we will charge you shipping costs. We will do this by refunding the purchase price of the item(s) you returned minus shipping costs to your country.
The right of withdrawal is not limited by the return/exchange conditions that you can consult via the website https://www.matti.amsterdam/pages/clientservice
The right of withdrawal does not apply to the following types of agreements:
Agreements for the supply of goods that are manufactured according to consumer specifications or that are clearly personalised.

Article 7: Privacy

MATTI. takes the necessary care when handling your data. you can consult our privacy statement on the website.

Article 8: Complaints procedure

We will do our utmost to ensure that the ordering and delivery process runs smoothly. If you do have a complaint, you can contact us via our contact details as stated in Article 2 of the General Terms and Conditions.
We strive to resolve your complaint as quickly as possible.

Article 9: Applicable Straight and Competent Straighter

On these General Terms and Conditions and the agreements between MATTI. and the agreement(s) concluded with you, Dutch law applies. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
The competent court in Amsterdam has exclusive jurisdiction if a dispute cannot be settled amicably.

Article 10: Changes to the General Terms and Conditions

MATTI. may change these General Terms and Conditions at any time. Changes to the General Terms and Conditions will only be effective if the amended version has been published on the MATTI website. We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.
Article 11: Gift voucher
Physical gift vouchers can be purchased and redeemed at MATTI.amsterdam.

Article 12: Other information

After you enter your gift card during checkout, the balance will be deducted from your order total. If the total amount of your order is higher than the balance of your gift card, you can pay the remaining amount with another accepted payment method. The remaining balance on the gift card can be used for future purchases.


MATTI. gift cards expire one year from the date the gift card was purchased. Gift vouchers cannot be exchanged for cash.

If you return an order paid for with a gift card, the refund will be applied to the gift card. Please contact our customer service if you no longer have the gift voucher.


Promotional offers or discounts do not apply to the purchase of gift cards.


Treat your gift card as you would treat cash. Lost or stolen gift cards cannot be replaced.


MATTI. has made every effort to display the colors of the products on www.MATTI.AMSTERDAM as accurately as possible. However, we cannot guarantee that the display of the colors on your monitor will be completely accurate. All items are checked for any errors before being shipped to our customers. If you receive an item that is not in perfect condition, please contact us immediately.

Last updated: September 2024.